Job description

Call Centre Operator – Responding to incoming calls and conducting a risk assessment. We are looking to recruit for our Call Centre in Orpington, Kent. Successful candidates will be responsible for responding to incoming calls and conducting a risk assessment based upon clients medical conditions. We provide a risk assessment service to a number of leading travel insurers and our bespoke software system is now recognised as the UK’s leading Risk Management System. A proven experience in a previous customer service role is essential and knowledge of medical terminology is a key advantage. All applicants must have achieved a minimum of 5 A-C GCSE grades, including Mathematics & English, and computer literacy is a necessary requirement along with a professional and confident telephone manner. We are open between 09.00 – 18.30hrs Monday to Friday and 09.00 – 17.00hrs on a Saturday. We have both full and part time positions available with a start time of 09.00am or a finish time of 18.30hrs. All staff are required to work every other Saturday and all part timers must be able to commit to a minimum of 3 working occasions in any week. The starting salary is £14,000 (£6.67 per hour) plus OTE which increases to £16,000 (£7.69 per hour) plus OTE following a successful probationary period.