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Job description

Customer Service Executive A well establish travel technology company is now looking to recruit a Customer Service Executive to deliver a consistent and superior level of customer service and support to customers. As a Customer Service Executive you will undertake an array of tasks & responsibilities: •Provide first level helpdesk support to internal and external customers •Communicate accurately to customers via telephone, fax, queue message and email as quickly as possible in a polite and courteous manner and within agreed service levels •Provide both internal and external customer training if required •Provide on site customer support where required •Assist other departments with product demonstrations when required •Escalate problems to relevant parties in a timely and appropriate manner •Report problems to internal and external support departments in a clear and precise format •To undertake departmental day-to-day administration •To liaise professionally and effectively with internal / external customers and suppliers including 3rd parties •Claims handling/processing •Work in compliance with the helpdesk, customer support executive and service centre policies and procedures •Provide excellent customer service at all times •To proactively take responsibility to ensuring personal and departmental knowledge retention •To be proactive contributor to the Service Centre team Customer Service Executive remuneration package: •£18500 •Excellent industry benefits Customer Service Executive skill attributes: •Good airline, leisure or business travel experience •Good keyboard skills and GDS experience es •Ability to work under pressure with excellent organisational and interpersonal skills •Excellent verbal and non-verbal customer service communication skills essential To apply for this Customer Service Executive job, please email Emma Walledge PLEASE NOTE! It is unlawful to employ a person in a UK-based job who does not have permission to live and work in the UK. You should make yourself aware of how immigration laws apply to your situation before applying for any jobs. For all the latest Job Title jobs log on to www.jobintravel.com