Job description

The Position:To provide consistent quality service to the customers at any designated area (Check-in, Boarding Gates and Transfer Desk) in line with agreed Service Standards and Standard Operating Procedures. Ensure Safety policy and security standards are applied to work area set by the Company and Local Authorities. Report for duty at the allocated area on-time, maintaining the Company uniform & grooming standards. Establish quality atmosphere at work place by delivering consistent quality service, which complies with agreed Service Standard, and Standard Operating Procedures in-order to achieve customer satisfaction and reduce complaints related to service failure or attitude. To plan and act according to the briefing received from the Supervisor or Airline on various functions to be performed as per the required procedures for handling specific flights. Ensure that the equipment at the designated work area (check-in / boarding gates / transfer desks) are functional before starting the flights and any faults are reported promptly. Maintain safety and security by consistently applying the Company's Safety Policy and security standard while executing their duties. Be proactive in assisting co-workers and seniors in specific passenger service activities pertaining to (but not limited to) functions performed at check-in, Gates, and Transfer Desk. Effectively implement contingency procedures in the event of System outage. Salary & Benefits:We offer an attractive tax-free salary, paid in Dirhams, the local currency of the UAE. _______________________________________ About the Group: The Emirates Group is a highly profitable business with a turnover of approximately US$ 11 billion and over 36,000 employees.(and growing rapidly towards 50,000 over the next 3 years). In addition to Dnata, the Group's successful Airport Ground Services and Travel Industry division, Emirates, the Group's international Airline is rapidly expanding its global network flying now to over 100 destinations across 6 continents.Within the Group there are a diverse range of businesses offering a wide spectrum of career opportunities, all of which can be explored through the Group's dedicated careers website. Emirates currently operates a modern fleet of 115 wide-bodied aircraft and it has orders worth over US$ 60 billion for 242 more of the latest aircraft, including 8 Boeing 777 freighters. With our international network constantly expanding and opportunities arising in countries/cities outside of Dubai, we are looking for career motivated individuals to join our operations in their home countries. If you have the talent to support our business, we can offer you a wealth of benefits. The opportunity to work for one of the most prestigious and progressive airlines in the sky, or for a leader in ground handling and passenger service operations in an airport environment.