Job description

Kosmar Holidays are pleased to offer you the opportunity to start your career with a tour operator with over 26 years experience. We are now recruiting for 2008. As part of our Overseas Team, you will be the face of Kosmar Holidays. You will be the first person from Kosmar that our clients meet. Our resorts have been specifically chosen in order to offer something for everyone, from high energy party resorts to quiet, un-spoilt hideaways. Our staff are always on hand to ensure the most enjoyable experience for our clients. We recognize how important our overseas staff are. We choose our staff carefully; allocating them to destinations we think they would be best suited and invest career development to help them shine. We will be looking to you to create an excellent impression to provide the highest level of service at all times, ensuring that our clients experience the best holiday ever. As one of our overseas team, you will be in touch with our clients on a daily basis and therefore will require the ability to recognise that each of them is an individual, tailoring your customer service delivery to meet their needs. Kosmar clients expect a very high level of customer care, and our representatives maintain our reputation. You are the person that makes holiday dreams come true. Have you got what it takes? A Senior Representative will have at least 2 years repping experience and will fully understand the role of the resort representative, working closely with the team, with the maturity to communicate effectively with the Manager. You have all the skills that we ask for in our Overseas Representatives. In addition, you will demonstrate the ability to achieve and set targets, problem solve efficiently and run a resort smoothly utilising and building on your team. A senior position could also be in charge of their own area, reporting to a manager with a small team. Therefore, good organisational skills are imperative. Some of your responsibilities include: 1. All aspects of Representative’s responsibilities. See Representatives job spec. 2. To thoroughly check at the beginning and throughout the season the resort and property descriptions in the brochure to ensure the utmost accuracy. Advising Head Office and your line Manager of any changes. 3. To complete and prepare pre-season and post season paperwork. 4. To be responsible for the overall running of the resort/area and to support and guide all representatives in that area helping them to work to the best of their ability to upkeep all necessary standards. 5. To create a positive team spirit and working atmosphere and boost team morale. 6. Keep in regular contact with your Line Manager and Local Agent as he/she must always be kept up to date with daily events. 7. Be prepared for any eventuality and take action to resolve the situation immediately