Job description

My client is a major global organisation who manage and service a range of membership, insurance and other products to over 4000 active clients and 170 million customers across the world, in the banking, retail, travel, on-line and direct marketing Industries. Presently they manage over 4 billion new customer contacts each year. They are seeking a Telemarketing Campaign Manager to manage the inbound and outbound Telemarketing campaigns for some of their major clients in the UK. Focusing on maximising sales, with a keen eye for bottom line results and quality, you will monitor and improve the performance of telemarketing teams at both the company's and client's premises, as well as at outsourced vendor's used by some clients. Key Requirements to be successful in this role: ·You must Possess a strong knowledge of call centre operations,so that you may co-ordinate internal and external departments to execute the planned TM campaigns for both existing and new clients. ·You will need to be capable of script writing and delivering other support material. ·You must understand present regulation relating to Telemarketing and FSA compliance and liaise with stakeholders and internal departments over this. ·It will be important to possess successful client facing or vendor facing experience as well as proven telemarketing campaign planning skills. ·You must be able to demonstrate the ability to analyse campaign data and use this to drive performance change. Experience of call centre training would be desirable. ·To be successful you will need a good understanding of marketing principles and integrate these requirements into the Telemarketing campaigns successfully. ·It will be essential to possess outstanding communication and presentation skills and have the ability to continually prioritise tactical telemarketing initiatives to meet changing business objectives. Ideally you will be a graduate with a marketing or business degree, but you must have experience across a broad spectrum of Call Centre disciplines (inbound, outbound, sales and service) and be able to instill best practice in all of the teams working on the campaigns. The job is based in Slough with regular travel between the various client and company sites. This is an outstanding opportunity for an experienced call centre professional in a dynamic global organisation.